HOW IT WORKS 1. GETTING STARTED You will receive from us an activation e-mail for activating the Virtual Clinic service. Do you need assistance? Call our client line at 222 300 300 or ask at the reception at our clinics. You can also activate Chat with a Doctor via our client line when making an appointment with a doctor. 2. ACTIVATION Open the activation e-mail and click on the link. Enter your sign-in data: e-mail address and password. Enter the PIN from the activation e-mail. Finished. You can begin consulting with our doctors! 3. ACCESS TO THE VIRTUAL CLINIC On the website at eucpremium.cz, you will find the To chat with a doctor button. You can also go straight to virtualclinic.eucpremium.cz. When making an appointment with a doctor, the client line can offer you online chat and send you a link to virtualclinic.eucpremium.cz. 4. CONSULTATION Select a medical topic, fill out the questionnaire and submit it. A doctor will review the questionnaire and contact you within 30 minutes. If an in-person visit is necessary, the client line will immediately make an appointment with a doctor for you – all within chat. WHAT CAN WE HELP YOU WITH? Repeated prescription Cold or flu Back problems Acne Cold sore Wrist problems Asthma Heartburn and acid reflux Diarrhoea Headache Sinus problems Hay fever Chest pain Neck problems Itching Sore throat Urinary tract problems Vaccination Heart palpitations Skin problems Rash Cough Sleep disorders Red eyes Tick bite Stress Moles Migraine Muscle problems Delayed menstruation WITH WHOM WILL YOU CONSULT? In chat, you will be advised directly by our doctors from EUC Premium. VIRTUAL CLINIC OFFICE HOURS You can ask 24/7. Our doctors will chat with you from Monday to Friday between 8.00 a.m. and 6.00 p.m. To make an appointment to see a doctor in person, call the client line at +420 222 300 300 IN WHICH CASES THE CHAT WITH A DOCTOR CANNOT BE USED? Chat is designed to address selected medical topics; if you need to address a different topic, make an appointment at our client line to see a doctor in person. Life-threatening situations: ALWAYS CALL 112 OR 155! Sick notes: The law does not allow remote issuance of sick notes. Health problems in pregnancy: Problems in pregnancy ALWAYS require examination in a clinic.